Trying to leave VizaWeb and don’t know how? Here’s how

The time came to renew my domain name so I started the usual process. I went into my account page for my registrar (VizaWeb) and was going to go through the tedious process of renewing through PayPal. I get to the appropriate domain name, try to renew and whatdoyaknow: it’s locked.

O.k., that’s all fine and dandy. It’s locked. So, I go through the procedure of unlocking the domain, click the appropriate buttons, and bam…still locked. Thinking I’m a bit of a meat head, I try to unlock again…still locked. I scratch my head and (try to) contact support.

This is where it gets messy. I emailed support about 3 times over the course of 3 weeks and didn’t receive a response. Finally, I tried phoning their tech support line, only to find that the phone is disconnected.

Crap. That’s not good. That’s not good at all.

Well, apparently this isn’t an entirely uncommon situation for VizaWeb. Just Google them and see what comes up. It’s ugly.

So, I resolved that I was going to get to the bottom of this rather than whining about possibly losing my domains. And I figured it out. After a few hours of phone calls and web searches, I figured it out. Sooo…for those of you who have gotten this far, this is what you do:

Navigate to publicdomainregistry.com and fill out the form to submit a Support Request. Apparently, PDR is the parent of VizaWeb. I was a little apprehensive at seeing another form, but these guys got back to me within a few hours. Here is the email I submitted to them:

Hello,

I’ve tried to renew my domain name at what I thought was my current host (VizaWeb), but all my domain names are locked. My current host is not responding to any of my communications. My attempts by phone turned up a disconnected phone number, and have never gotten any reply to my attempts via email. I’ve made some calls and have found that my domain names are somehow linked to public domain registry.

Please let me know what the next steps are to unlock/renew/transfer my domain names away from Vizaweb.

Thank you for your time,
James Holmes

Within a few hours, they unlocked my domains so I could transfer out of VizaWeb. I can now say that all my domains are safely transferred out of VizaWeb and I’m much more relaxed for it.

So, if you want to get out, get a hold of these guys, they made it quick and painless.

  • max2

    Hi!
    I am trying to transfer my domain from Vizaweb. Domain is not locked, but I need authorization code to make it. How did you get your authorization code?

  • http://www.kjsytle.org James Holmes

    Hello,

    Sorry for taking so long to reply. I got my auth code from the Vizaweb administration panel. I would send along screenshots, but as you can see, I am no long with Vizaweb so I don't have access to the admin any longer.

    Sorry I couldn't be of more help. Good luck getting away from Vizaweb!

  • markre

    Hello,
    PDR is asking me for a receipt proving that I paid for Vizaweb, a copy of my driver's license and a completed form. Does this sound right? It worries me that this info is going to India.

  • http://www.kjsytle.org James Holmes

    I didn't have to give them my driver's license. I completed the form on the above mentioned page though, and after that I had no problems getting my domains unlocked so I could transfer out. I hope that helps you out.

  • http://billygorily.com/ Tamara

    Thanks for this post. I am trying to change now. I can't even get into my control panel. I have emailed public domain hope it works.

  • http://billygorily.com/ Tamara

    Thanks for this post. I am trying to change now. I can't even get into my control panel. I have emailed public domain hope it works.

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